Run and Gets support


A guide to accounts, workouts, devices, Runcoins, rewards and community features.

Frequently Asked Questions

Account and setup

Create an account before recording workouts so sessions can attach to your profile. The app may need health, location and notification permissions depending on how you track activity.

  • Sign in before recording workouts.
  • Allow the health and location permissions needed for your tracking path.
  • Use the Contact page for account access issues or route-specific help.

Workouts and tracking

Eligible activity can be recorded in the app or imported from supported sources. Runs, walks, rides, lifts and recovery-style movement can all be part of the activity loop.

  • Clean phone GPS workouts may earn reduced Runcoins when full wearable verification is not available.
  • Sessions with enough activity data, duration and supported signals are best placed to earn Runcoins; entries with limited verification may earn a reduced amount or none.
  • The app keeps the tracking flow focused on recording movement, reviewing progress and earning rewards.

Smartwatches and health sources

Run and Gets uses supported watches and phone health stores to verify activity and heart-rate data where available.

  • Apple Watch is supported on iPhone for live workout tracking.
  • Wear OS watches are supported on Android for live workout tracking.
  • Garmin and Xiaomi/Amazfit can sync workouts through Apple Health or Health Connect.
  • Fitbit is currently supported through Health Connect on Android.

Runcoins

Runcoins are the in-app rewards balance created by eligible, verified movement. Workout Runcoins are calculated from the activity type and the recorded effort.

  • Most activities use time as the main earning signal.
  • Step-based workouts use steps.
  • Supported strength or heart-rate signals can add bonuses where available.
  • Streaks, routines, active boosts and the daily cap can change the final amount.

Rewards

The rewards marketplace lets members turn Runcoins into eligible partner rewards, perks, vouchers and benefits.

  • Each reward shows its RC cost before it is claimed.
  • Claiming a reward deducts the cost from the Runcoins balance.
  • Claimed rewards are saved in the app.
  • Some rewards may be free, Premium-only, limited by country or limited in quantity.

Community

Run and Gets brings verified activity into shared spaces where members can support each other and compare friendly progress.

  • The community feed lets members see, support and comment on progress.
  • Squads help members work toward group goals.
  • Challenges and leaderboards can compare steps, calories, workouts and effort.

Before contacting support

If you still need help, include enough context for the team to route the issue and understand what happened.

  • Include the email address on your Run and Gets account.
  • Share your phone platform, app version, watch or health app used.
  • Add the workout date, activity type and what you expected to happen.

Still need help?

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